a Vulnerable Adult Get Support
who cannot manage their own financial, legal and personal care matters are
vulnerable in our society. They may find routine banking and legal matters
difficult or even impossible, lose track of bank accounts, forget to pay bills
or be persuaded to turn property over to strangers. It can sometimes be
difficult to know if or when to step in. Sometimes adults cannot seek the help
they need because of a physical restraint, a physical disability, an illness,
disease, injury or other condition that affects their ability to make
many people call the Public Guardian and Trustee (PGT) to find out what they
can do to help a friend or relative who is not able to manage finances, legal
matters and health and personal decisions on their own or to report possible
abuse, neglect or self neglect of an adult who may not be able to manage
independently. British Columbia’s laws give the PGT and designated agencies
(health authorities and Community Living BC) the ability to respond to concerns
about a vulnerable adult.
Making a Report to PGT When there are Financial
and Legal Concerns
If you have
concerns about the financial and legal affairs of a vulnerable adult, use the
referral form (link provided below) to make a report to the PGT. Please
fill in the referral form as much as possible. If you use the manual version,
you can print it out and mail or fax the completed form to the PGT. If you use
the electronic form, you can fill it in online and submit via email.
click on the PDF file you wish to use (note that fillable forms are only supported by Internet Exlplorer browser):
AIS Referral Form (Manual)
AIS Referral Form (Electronic)
The PGT is
committed to maintaining the confidentiality and security of all information
provided, including the identity of persons making a report. The collection,
use and disclosure of personal information must comply with the Freedom of Information and Protection of
Privacy Act and other BC legislation.
PGT Responds to Concerns about Vulnerable Adults
PGT receives reports or allegations of financial abuse, neglect or self neglect,
our staff will gather information and determine if further investigation is
The PGT can
provide initial support by:
providing information on
options available to help the adult;
- consulting on problems related
to complex risk situations involving abuse, neglect or self neglect; or initiating an investigation, if
- The PGT will start an
investigation when there is a concern the adult may be incapable of managing
- when there is specific, urgent
or immediate need; and
- when no other suitable person
is willing or able to act on the adult’s behalf.
The PGT investigates to see if an existing substitute
decision maker is not fulfilling their legal duties, to see if options can be
put in place to protect and manage the adult’s financial affairs or to see if
the adult faces serious enough risks that require a substitute decision maker
to be appointed.
The purpose of the PGT investigation is to determine if and
what kind of assistance the adult may need. The focus is always to look for the
least intrusive but most effective option.
If necessary, the PGT has the authority to collect relevant
information about the adult’s ability to manage their personal, legal and
financial affairs. The scope of the investigation depends on factors including
the risk, urgency and circumstances of each situation.
For more information on what the PGT does in an
investigation and the possible outcomes of a PGT investigation, please see the
PGT Assessment and Investigation Services brochure.
Reports of Abuse, Neglect or Self Neglect to Designated Agencies
If there is an immediate risk to an adult’s physical safety,
call 911 - the police emergency number.
If you have concerns about the health and safety of an
adult, or suspect that an adult has been
abused or is being neglected, or the adult is self neglecting and is unable to
seek support and assistance on their own, you may make a confidential report to
a “designated agency”.
The “designated agencies” in BC are the five regional health
authorities, Providence Health Care and
Community Living BC (for adults with developmental disabilities). If a
designated agency receives a report, it will investigate and offer support and
assistance to the adult, or if necessary, take steps to protect the adult. In
certain circumstances this may involve making a report to police.
Need more information on who to call?
The two-page “Decision Tree: Assisting an Adult Who is Abused, Neglected or Self Neglecting” outlines which agencies to contact to make the most effective referrals for adults who may be vulnerable and/or incapable. The Decision Tree is accompanied by a series of five videos that together set the legislative context including:
the guiding principles of providing the least intrusive, most effective forms of support;
illustrate how to use the decision tree; and
provide scenarios showing when it may be appropriate to contact the police, a designated agency or the PGT.
To access the Decision Tree and video package, click here.