Investments FAQ

In early 2021, PGT review found that an administrative error created a delay in investing a small number of clients' funds, resulting in some accounts missing an opportunity for a stronger return. The PGT is conducting a thorough review of its accounts and will be compensating clients for any missed potential returns. The PGT is in the process of completing the reviews and will begin notifying impacted clients directly.

The PGT manages its clients' assets and operates with integrity and in accordance with the highest ethical, legal and personal standards. This means investing assets in a prudent manner that achieves reasonable growth while incurring minimal risk. For more information on the PGT investments visit the 2020-2021 Annual Report​ .  

These contain answers to commonly asked questions about the investments delay.

Who has been impacted by the investment delays?

Did PGT clients experience losses?

How will I know if my account has been impacted?

If I am impacted, what do I need to do to make sure I am compensated?

I think my account has been impacted, but I haven't heard from my case manager. What should I do?

If I haven't heard from my case manager, does that mean my account was not impacted?

Will you be contacting non-impacted clients?

Who do I contact if I have questions or concerns about my account?

How do I know the PGT review is complete and accurate? 

Q: Who has been impacted by the investment delays?
A: A small number of clients were impacted by these delays. The PGT is in the process of reviewing impacted client files and notifying impacted clients, all of whom will be fully compensated.

Q: Did PGT clients experience losses?
A: No clients experienced any loss of funds. Missed potential returns refers to the potential gains the accounts would have made if their money had been invested as per PGT service standards. All client funds remain secure and accounted.

Q: How will I know if my account has been impacted?
A: The PGT will notify all impacted clients. If your account has been impacted, your PGT case representative will be in touch with you and will inform you of next steps.

Q: If I am impacted, what do I need to do to make sure I am compensated?
A: No action is required. The PGT will notify you and provide a timeline of when your trust account will be credited.

Q: I think my account has been impacted, but I haven't heard from my case representative. What should I do?
A: Please contact your case representative for specific information about your account.

Q: If I haven't heard from my case representative, does that mean my account was not impacted?
A: The PGT is currently completing its review and notifying clients and expects to complete these notifications by the end of December 2021. You may reach out to your case representative with specific questions about your account at any time.

Q: Will you be contacting non-impacted clients?
A: The PGT will only provide notifications to impacted clients. All clients are encouraged to reach out to their case representative at any time to discuss specific questions about their accounts.

Q: Who do I contact if I have questions or concerns about my account?
A: Please contact your case representative for specific questions about your account.

Q: How do I know the PGT review is complete and accurate?
A: The PGT is working with the Office of the Comptroller General and has engaged external investments experts to ensure the review is complete and accurate.