Visitor overview

Welcome to the Public Guardian and Trustee (PGT) Vancouver office. Whether you're visiting for the first time or returning, we want to ensure your visit is smooth and accessible. 

If you are planning on visiting the office, please make an appointment before arriving to ensure we’re able to meet with you.

Below, you'll find everything you need to know including:

• Office location and hours
• Getting here
• Building and facilities
• Accessible entrances
• Contact information

Office location and hours

Address: 808 West Hastings Street, Vancouver, B.C.

Hours: Business hours are Monday-Friday, 8:30 a.m. to 4:30 p.m. Documents may be dropped off during business hours.

Getting here

The PGT Vancouver office can be visited by taking public transportation and has parking nearby if travelling by car.

Public transport

There are several public transportation options to reach our office.

Waterfront Station is a 3-minute walk to the office. The Skytrain (Expo Line, Canada Line and Millennium Line), West Coast Express and SeaBus all visit Waterfront station. 

Please note the walk to the office from Waterfront Station includes a steep incline.

Several buses stop 1 block away from the Vancouver PGT office, with a 1-minute walk on flat sidewalks.

To plan your route by public transit, use the TransLink trip planner.

Vehicle 

Pay parking is in effect near the PGT Vancouver office. 

Street parking is paid on the street via parking meters. You can pay through the PayByPhone app or by calling 604-909-7275. 

There are also various paid parking lots within 3 blocks of our building. Visit EasyPark.ca for parking lot information.

Building and facilities

Our office is in a red brick building in Downtown Vancouver, near the intersection of West Hastings Street and Howe Street. It is accessible for individuals using mobility devices, with several options for entering the building. 

Main entrance

The main entrance is located at 808 West Hastings Street and includes heavy glass doors. The right-hand door can be opened manually or by pushing the automatic door opener button on the post to the right of the doors. There are 5 steps from the street to the main entrance and 5 more steps to the elevator lobby.

Accessible entrances

Chairlift: A chairlift is located on the left side of the main entrance stairs and is available upon request.

Ramp entrance: There is an accessible ramp entrance at the back of the building, located at the alley, off Howe Street. The ramp leads to an unlabelled brown door which can be opened manually or with the automatic door opener button on the wall on the right side.

Once you’re inside, follow the hallway to the interior brown door which leads you to the elevators.

Elevators

There are 3 lobby elevators labeled A, B and C and each have a digital display above to indicate the floor they will travel to.

To use the elevator, tap 7 on the touchpad for the PGT reception floor. Watch the digital display to see which elevator is assigned to floor 7. Once you are in the elevator, a computer voice will announce the floors the elevator is stopping at.

The elevators may not be fully accessible for people with visual impairments due to the touchpad and screen functionalities. If you need assistance, please don't hesitate to contact us. 

Reception

Reception is to the left of the elevators. A PGT staff person will be at reception to greet you upon arrival. There are also chairs near the elevator if you or someone with you needs to rest or wait.

Meeting rooms

Our client meeting rooms include tables, chairs and a phone. Please note there are no child play spaces in the meeting rooms.

Washrooms

There are 2 washrooms on the 7th floor, one male and one female. If you would prefer a single-use universal washroom, please ask the PGT's reception for the location and code and they will assist you. Please note there are no changing tables in the washrooms.

Contact information

If you need help finding or accessing the Vancouver office, you can call us at 604-660-4444.

For toll-free options, visit our Contact us page and scroll to the bottom for the appropriate phone number.

We look forward to welcoming you to the PGT Vancouver office and ensuring a positive experience for all visitors.